Frequently Asked Questions
Everything you need to know about your Ever UGG experience.
Are Ever UGG products made from genuine sheepskin?
Yes, we use 100% premium Grade-A Australian sheepskin and high-quality wool in our footwear to ensure maximum warmth, breathability, and comfort.
How do I find the right size for my UGG boots?
Our boots generally fit true to size. However, because sheepskin stretches slightly with wear, we recommend a snug fit initially. Please refer to our detailed Size Guide on each product page for measurements.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate an exchange or a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. International shipping times vary by location but generally take 10-15 business days.
How should I clean and maintain my UGG boots?
To preserve the quality, we recommend using a specialized sheepskin water and stain repellent spray before the first wear. Avoid machine washing and always air dry away from direct sunlight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.